Last updated: September 2026
We want you to be happy with your purchase. Since our products are made on demand, we follow a specific return and replacement policy.
1. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Misprinted
- Different from the product you ordered
- Missing or incorrectly fulfilled
please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- Clear photos of the product
- Clear photos of the packaging
- An unboxing video, where available
After reviewing the issue, we may offer a replacement or refund, depending on the situation.
2. Change of Mind
Because our products are made to order, we do not accept returns or refunds simply because you:
- Changed your mind
- Don't like the design after receiving it
- No longer want the product
- Ordered the wrong product
Please carefully review the product details, images, and size chart before placing your order.
3. Incorrect Size
Please check our size chart carefully before ordering.
If you select the wrong size, we do not provide free replacements or refunds. Any return or replacement for an incorrectly selected size may be handled at the customer's expense and subject to our approval.
4. Return & Replacement Conditions
Products must be returned in their original condition. Items that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for a return or replacement.
We reserve the right to reject claims that do not meet the conditions of this policy.
5. Refunds
If your refund is approved, the refund will be processed to the original payment method used for the order, subject to the applicable payment provider's processing time.
For approved defective or incorrect orders, we will communicate the available resolution before processing the refund or replacement.
6. How to Request a Return or Replacement
To request a return or replacement, contact us through qunayi.otaku@hotmail.com with:
- Subject: Return/Replacement Request – Order #[Order Number]
Please include your order number, a description of the issue, and the required photos/videos.
Our team will review your request and provide the next steps.
7. Careful Unboxing
We advise customers to unbox packages carefully. If products are damaged by scissors or sharp objects during opening, refunds or replacements aren't possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
8. Important Note
We are a print-on-demand store, which means products are produced specifically after an order is placed. For this reason, we cannot offer a standard 7-day or 30-day return policy for change of mind or personal preference.
We only provide returns, replacements, or refunds according to the conditions outlined above.
